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Customer Experience (CX) is not a new concept. It’s been around long enough for some analysts to predict that Customer Experience is “out” and Customer Effort (CE) is “in” (and both have an
Document fraud is an age-old problem that is becoming more complicated as technology becomes more sophisticated
Bills, invoices and statements are opened, read and acted upon by nearly everyone. So too are letters and notices — some surveys say up to 99%
In today’s fast-paced world, patience is a rare commodity, especially when dealing with the cumbersome task of filling out forms. Whether paper or digital, forms are often seen as necessary evils
Measuring the success of your integrated marketing campaign should include a thorough, big-picture understanding of your efforts rather than simply reviewing individual channel data
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Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces its AccessibilityNow® Translate has yielded substantial improve
Quadient, a global automation platform powering secure and sustainable business connections, announced today a new contract with a North American global leader in financial services
M-Files unveiled the M-Files Knowledge Work Automation Capability Maturity Model (CMM) and introduced a toolkit to help organizations assess where they are in their digital transformation journey for
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